GDPR Compliance and Privacy Policy

Our Policy

Evomart Ltd has set out its GDPR policy to give you peace of mind that your information is handled in a compliant and secure way. No information relating to existing customers or registered website users is passed onto third parties. Further information on how we use your information is outlined below.

What Information We Collect and Why We Need It

We only collect essential information about customers and visitors to our website. This information is required for processing orders, ensuring deliveries arrive at the correct locations, and ensuring payments are handled securely.

The information we collect may include:

• Contact name.
• Email address.
• Telephone number.
• Website and analytics data used to improve our products and services.

This information is not passed onto third parties, suppliers, or vendors.

How We Collect Personal Information

Evomart Ltd collects personal information directly when users:

• Register as a customer or user.
• Submit enquiries through the website contact form.
• Contact us by email.
• Contact us by telephone.

How We Use Personal Information

Evomart Ltd uses personal information where consent is given, or where necessary to fulfil contractual obligations.

This may include:

• Processing and fulfilling customer orders.
• Analysing technical data to improve website features and services.
• Managing customer relationships and responding to enquiries.
• Providing updates on orders, comments, and queries.
• Sending marketing communications and promotions where consent exists.
• Supporting continual improvement processes.

Where We Store Your Personal Information

Evomart Ltd and its service providers store personal information on secure, encrypted servers. All digital data is protected through encryption where appropriate.

Evomart aims to operate as a paperless business to minimise the risk of personal information being exposed to unauthorised parties, visitors, or warehouse handlers.

Accessing Your Personal Information

You have the right to access the personal information held by Evomart Ltd. Requests can be made by email, post, or by updating details within your user account.

Identification may be required before access is granted.

Marketing Preferences

Where consent has been provided, Evomart Ltd may send marketing communications regarding products, promotions, COOLtube updates, and company news.

Users can opt out of marketing communications at any time using the unsubscribe link included within communications or by contacting us directly.

Users also have choices regarding cookies and browser tracking technologies. Browser settings can be adjusted to accept or reject cookies, although rejecting cookies may affect website functionality.

Cookies & Web Analytics

For more information about cookies and tracking technologies, please visit: http://www.allaboutcookies.org

When you visit our website, certain anonymous technical information may be collected, including:

• IP address or proxy server address.
• Date and time of website visits.
• Session duration.
• Pages accessed.
• Frequency of visits.
• File URLs accessed.
• Operating system and browser information.

If users are logged into their accounts, some technical data may be associated with their user profile.

Information Shared Publicly

If you choose to make personal information publicly available or share it with other users or third parties, Evomart cannot control how that information is used.

Please think carefully before sharing information publicly on forums, social media, or through direct communication with others.

How Long We Keep Your Information

Evomart Ltd retains personal information for as long as necessary to provide services, comply with legal obligations, prevent fraud, resolve disputes, and enforce contractual agreements.

If you request deletion of your personal information, certain data may still be retained where legally or operationally necessary.

Policy Updates

This policy may be updated periodically to reflect legal requirements or changes to our privacy management practices.

The latest version of this policy will always be available on this page.

How to Contact Us

If you have any questions regarding this privacy policy or how your data is handled, please contact:

Evomart Ltd
Unit 6 Jupiter House
Calleva Park
Aldermaston
Berks
RG7 8NN

Transfer of Information

You are entitled to request the transfer of your personal information in a structured, commonly used, and machine-readable format. You may also request erasure or restriction of processing where applicable.

Where personal information is required to comply with legal or contractual obligations, providing such information is mandatory. Failure to provide required information may prevent Evomart Ltd from fulfilling contractual responsibilities.